The WFM Architect
Free Tool · The Margin Lens

What does one workforce dollar actually return?

Most WFM teams can quote occupancy, AHT, and shrinkage. Almost none can answer the question the CFO actually asks: for every dollar we spend on the workforce, how many come back? The Capacity-Dollar Engine answers it from numbers you already track.

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What it gives you

One number your CFO already grades on.

  • Your Capacity-Dollar Yield — revenue returned per dollar of workforce cost
  • A plain verdict band — healthy, at-risk, or strong — so the number means something
  • A CFO-ready sentence you can paste straight into a review
  • The worked example built in: swap the defaults for your own FTEs, cost, volume, and rate

A spreadsheet, not a signup wall. Open it, plug in your numbers, read your yield. Works in Excel or Google Sheets.

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Send me the Engine

Two free tools, one email — the Capacity-Dollar Engine and the WFM Architecture Audit land in your inbox in about a minute. The free bi-weekly brief comes with them.

Delivered through The WFM Architect on Substack — one list, unsubscribe in one click, any time.

Want the full Engine?

Pro adds all three billing models, a Dedicated/Shared toggle, an 8-prompt AI co-pilot, sensitivity analysis, and a 16-page guide. It ships with the July issue of The Compounding Brief — subscribers hear first.